By creating an account or using CiaraLink (the “platform”, “we”, “us”), you agree to these Terms of Service. If you’re using CiaraLink on behalf of an organisation, you confirm you’re authorised to accept these Terms for that organisation. If you don’t agree, please don’t use the platform.
CiaraLink is a connected-care software platform that helps health and disability care teams — including providers, support coordinators, allied health, support workers, participants and their nominees — organise, record and share their own work in one place.
CiaraLink is a tool you use to manage your information. We don’t provide care, clinical services, legal, compliance, audit or financial services, and we don’t supervise or verify the work recorded on the platform.
Features such as rostering, credential tracking, incident records, payroll interpretation aids, and NDIA claim preparation are decision-support and record-keeping tools. They do not automatically make you compliant, submit claims or reports on your behalf, or replace advice from qualified professionals. You must verify payroll rates, NDIS prices, and regulatory obligations before relying on any output.
You’re responsible for your account, your login details and everything done under your account. Keep your credentials secure and let us know promptly if you suspect unauthorised access. You must provide accurate information and use CiaraLink only where you’re legally permitted to handle the information you put into it.
When using CiaraLink, you agree not to:
You keep ownership of the information and content you put into CiaraLink. You grant us a limited licence to store, process and display that content only as needed to provide the platform to you and your care team, and as described in our Privacy Policy.
You’re responsible for the accuracy of your records, for having the right consents to record and share information, and for keeping your own copies of anything you need to retain.
CiaraLink is offered on subscription plans priced by your size (for example, by participant or team count), with every feature included and 0% commission on the care you deliver. Paid plans may include a free trial. Prices are in AUD and exclude GST unless stated. Where a trial or plan applies, the pricing and billing terms shown at sign-up form part of these Terms.
CiaraLink does not provide legal, compliance, audit, financial, tax, payroll, medical or clinical advice, and is not a registered auditor, legal practice, payroll bureau or compliance authority. Nothing on the platform — including payroll calculations, claim line items, incident templates, or AI-generated drafts — should be relied on as professional advice. We are not lawyers, compliance officers, payroll advisers or audit officers — please don’t ask our team for professional advice. For decisions that matter, consult a suitably qualified professional.
CiaraLink is provided “as is” and “as available” for use as business software tools. To the extent permitted by law, we exclude implied warranties and aren’t liable for indirect or consequential loss, lost data, incorrect payroll or claim calculations, regulatory penalties, or loss arising from your reliance on the platform or on information recorded in it. You are responsible for verifying outputs before paying staff, submitting NDIA claims, or reporting incidents to regulators. Nothing in these Terms limits rights you have under the Australian Consumer Law that can’t lawfully be excluded.
You can stop using CiaraLink at any time. We may suspend or end access if these Terms are breached, if needed to protect the platform or other users, or if we discontinue the service. On termination, your right to use the platform ends; we’ll handle your data as described in the Privacy Policy.
We may update these Terms as CiaraLink develops. If we make material changes, we’ll update the “last updated” date and, where appropriate, let you know. Continuing to use the platform after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of Australia. Questions about these Terms? Contact us through the CiaraLink site and we’ll help.