How can we help?
Contact CiaraLink for account access, billing, product questions, or help using the platform. Tell us what you were trying to do and what happened, and we will respond as soon as practicable.
Email CiaraLink supportsupport@ciaralink.com.au
Helpful details to include
Your account email, the page or feature involved, and the approximate time the problem occurred. Screenshots are helpful when they do not contain participant or other sensitive information.
Reporting a security issue
Use the email link above with the subject Security report — secure channel request. In your first message, do not send exploit details, passwords, credentials, participant information, health information, or other sensitive data. We will arrange an appropriate secure channel for the full report.
Request a secure channel