Support

How can we help?

Account access, billing, product questions, or using the platform. Tell us what you were trying to do and what happened. We reply.

Email support

Include your account email, the page or feature involved, and the approximate time. Screenshots help when they do not contain participant or other sensitive information.

support@ciaralink.com.au

Security report

Use the subject Security report — secure channel request. In your first message, do not send exploit details, passwords, credentials, participant information, health information, or other sensitive data. We will arrange a secure channel for the full report.

Request a secure channel