CiaraLink
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Pricing

Every feature included.
Priced by your size, no lock-in.

Pick a plan → create account → Stripe free trial → dashboard. One subscription per plan, every feature on it.

1 · Pick plan 2 · Create account 3 · Stripe trial → dashboard
Choose a plan & start trial → 7-day trial · card on Stripe · cancel anytime

HOW TO PAY
1. Sign in (or create account) · 2. Click a plan below · 3. Stripe opens — enter card for 7-day free trial, then subscription. Payment is not on this page; it is secure Stripe checkout.
Sign in to pay Create account first Open billing page

Every feature, on every paid plan

One connected care record
Notes & documents
Compliance & incident registers
Shifts, rosters & visits
Consent & role-based access
Plan review prep
Tasks & notifications
Row-level security

Rostering, credentials and incident registers are tools to help you organise work. Your organisation remains responsible for regulatory compliance.

Australian data residency Row-level security & consent controls No lock-in, cancel anytime Every feature on every plan

Extra users & disciplines

Add seats or allied-health disciplines to an existing plan. Quantity is billed per unit, so start checkout when you know how many you need.

Add-on · all customer types

⚡ Priority Referrals

Surface your live availability and no-waitlist status on a rich, clickable profile, so coordinators and participants looking for capacity can send you a referral. A flat monthly fee, never a cut of the work. Included free on the Allied Health Clinic plan.

Why flat, not per-lead: percentage and per-referral fees have drawn NDIS Commission scrutiny, so CiaraLink charges one flat monthly fee instead. It sits above a basic directory listing, and never takes a cut of the work. Cancel anytime.

Questions, answered

The things care teams ask us before they start.

Can I cancel anytime?
Yes. There is no lock-in contract. Cancel in a couple of clicks from your billing settings and you keep full access until the end of the period you have already paid for.
Are there any hidden fees?
No. You pay one subscription for your plan, and that is it. No per-shift fees, no per-participant charges, and CiaraLink never takes a cut of the care you deliver. The only extras are the ones listed on this page: extra seats, extra allied health disciplines, and the optional Priority Referrals listing.
What if I take on more clients than my tier?
You are never blocked in the middle of caring for someone. When you grow past your tier we prompt you to move up. Your records, notes and history carry straight over, nothing is lost or re-entered.
How does pricing work?
Every feature is included on every plan. Plans are priced by the number of clients you manage: Providers from $199/month, Support Coordination from $99/month and Allied Health from $199/month. Individual support workers can start on a Free plan and upgrade to Pro from $49/month. Pay monthly or save with annual billing, and cancel anytime.
Where is my data stored, and is it secure?
Your data stays in Australia, protected by row-level security so people only ever see the records they are entitled to, with consent-based access on top. See our security & trust page for the detail.
Does CiaraLink make me NDIS compliant?
CiaraLink is a tool that helps you organise, evidence and share your own work so compliance is easier to stay on top of. It is not an auditor or a compliance authority, and you remain responsible for your own obligations.
Can my whole team use it?
Yes. Every plan includes role-based access so office staff, coordinators and support workers each see the right view. Your plan includes one user, and you can add seats as your team grows.
Can I switch from my current system?
Most teams move across without a gap in care. Book a walkthrough and we will help you bring your participants, workers and documents over so nothing falls through the cracks.
Every feature, every plan

Other platforms charge per module, per user and per report, costs that add up fast across a full caseload. CiaraLink is one subscription per plan with every feature included, priced by the clients you manage. Extra seats, extra disciplines and the optional referrals listing are the only add-ons, and every one of them is on this page.

AFTER YOU START

Sign in → pick plan → pay on Stripe

Payment is not collected on this page. After you choose a plan, Stripe opens for card + free trial. Then use the Setup Guide for your organisation.

Sign in to pay Create account then pay Billing page Setup Guide